### Introduction

The telecoms industry is more than simply providing phone and internet services. In the digital world with accelerated development in Artificial Intelligence (AI) and Internet of Things (IoT) devices, telecoms is thriving. In the telecom industry, AI applications are being used to streamline operations, maximise profits and build effective marketing strategies amongst other use cases. A lot of the activities in telecoms related to data transfer, exchange and import and the sheer volume of this process is getting larger by the minute as more devices are connected. Old techniques are becoming less relevant and AI is becoming a pre-requisite to success. Telecoms providers are under increased pressure to deliver high quality service as more devices are connected every day. Gartner have forecast there could be as many as 20 billion by 2020. That means there is a lot of data available and therefore, increased network traffic. Service providers will find it tough to manage the sheer volume of information with their current infrastructure which is why many are turning to AI investments. This article looks at some of the applications of AI in the telecoms industry.